When You Switch Providers
Learn how to transfer your government phone benefits to a new provider without losing eligibility or experiencing service interruptions.
Government Benefits Are Portable
✅ What You Can Keep
- Your Lifeline discount ($9.25/month)
- Your ACP benefits ($30 internet + $75 device)
- Your eligibility status
- Your phone number (porting available)
- Your household benefit limit
- Program participation history
⚠️ What May Change
- Device selection availability
- Service plan options
- Network coverage area
- Customer service contact
- Billing cycle dates
- Additional service features
How to Switch Providers
Research Options
Compare providers, coverage, and device availability in your area.
Contact New Provider
Apply for service with your new provider and request benefit transfer.
Complete Transfer
Provide authorization for benefit transfer from your old provider.
Activate Service
Activate your new service and confirm benefits are transferred.
Switching Timeline
Expected Timeframes
Standard Transfer (7-14 days)
- Research and application: 1-3 days
- Credit check and approval: 1-2 days
- Benefit transfer processing: 3-5 days
- Device shipping and setup: 2-4 days
- Service activation: 1 day
Expedited Transfer (3-7 days)
- Priority processing available
- Same-day approvals possible
- Overnight shipping options
- Priority customer service
- Additional fees may apply
Keeping Your Phone Number
Number Portability
You can keep your existing phone number when switching providers:
- Available for all Lifeline and ACP customers
- Free of charge (usually)
- Process takes 1-3 business days
- Some restrictions may apply
- Not available for all number types
Porting Process
- Request porting when applying to new provider
- Provide account PIN from current provider
- Authorize transfer in writing
- Receive porting confirmation
- Number transfers automatically
Common Reasons to Switch
Better Coverage
Switch to a provider with stronger signal in your area or along your commute.
Better Value
Find providers offering better device options or additional services.
Bundle Services
Combine phone with internet service for maximum ACP benefits.
Newer Devices
Access to latest iPhone models or better device selection.
Moving
Switch to a local provider when relocating to a new area.
Better Service
Improved customer service or technical support experience.
What to Expect During Transfer
Before You Switch
- Check Coverage: Verify new provider covers your location
- Review Plans: Compare service plans and device options
- Check Device Compatibility: Ensure your device works on new network
- Confirm Eligibility: Verify you still qualify for benefits
- Account Balance: Pay any outstanding balances
- Porting Authorization: Get account PIN from current provider
During the Transfer
- Application Processing: New provider verifies eligibility
- Benefit Transfer: FCC transfers benefits between providers
- Device Setup: New device shipped and configured
- Service Activation: New service activated
- Number Porting: Phone number transfers (if requested)
- Old Service: Previous service deactivated
After You Switch
- Confirm Benefits: Verify discounts appear on new bill
- Test Service: Check calls, texts, and data functionality
- Update Contacts: Notify important contacts of number change (if not ported)
- Return Equipment: Return old provider's equipment if required
- Update Records: Keep new account information safe
- Monitor Billing: Check first bill for accuracy
Potential Transfer Issues
Common Challenges & Solutions
Transfer Delays
- Cause: Provider processing backlogs
- Solution: Contact both providers to expedite
- Prevention: Start process early
Coverage Gaps
- Cause: Incomplete coverage verification
- Solution: Test service before canceling old provider
- Prevention: Use coverage maps thoroughly
Benefit Loss
- Cause: Transfer processing errors
- Solution: Contact FCC for assistance
- Prevention: Confirm transfer completion
Device Issues
- Cause: Incompatible or damaged devices
- Solution: Request replacement from new provider
- Prevention: Verify device compatibility
State-Specific Considerations
Some states have additional requirements or processes for switching providers:
California
- Spanish language support required for all communications
- CalFresh LinkUp integration may affect transfers
- Enhanced consumer protection laws apply
- State regulatory approval may be required for some transfers
Texas
- Texas Connect program integration
- Rural area transfer assistance available
- State lifeline fund coordination required
- Expedited processing for hardship cases
Florida
- Florida Link Up program coordination
- Hurricane recovery assistance available
- Seasonal population transfer considerations
- State attorney general oversight
Need Help Switching Providers?
Switching providers with government benefits is straightforward but can be complex. Get help ensuring a smooth transition.